Refund Policy

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Most of our products take between 7-14 days to arrive after you've placed your order. Please note, there is no reimbursement for return shipping. 

Please contact us with the product issue to be given your Return Merchandise Authorization Number. Please write this on the shipping label. 

Please email: info@atlasartifacts.com with your refund claim.

• To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. 
• To complete your return, we require a receipt or proof of purchase.
• To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.
• Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded.  
• Please note that any item not in its original condition, that is damaged or missing parts for reasons not due to our error, is ineligible for our Refund Policy.
• Any item that is returned more than 30 days after delivery is also ineligible for our Refund Policy. 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This can take up to about 10 days, though it will depend in part on your banking provider.

Shipping:

To return your product, please mail your item to:

Atlas Artifacts
319 Adams Ranch Rd. 1102
Telluride, CO 81435 

Late or missing refunds (if applicable):

If you haven’t received your refund within 14 days, first double-check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@atlasartifacts.com.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. Unfortunately, we cannot offer exchanges for sizing or color preferences. However, if you have any issues with your item resulting from faulty printing or production, please send us an email at: info@atlasartifacts.com. 

Gifts (if applicable):

If your item was flawed and marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

We care deeply about our customers and want to make you as happy as possible with your product. If you have any questions about your item or our refund policy, please email us at info@atlasartifacts.com, and we will do our best to help you resolve your issue.